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How do I avoid incoming phone call or SMS interruptions when using Report-IT?

It is not technically possible for Report-IT to automatically ignore incoming phone calls or SMS messages. However, there are several things you can do to prevent them interrupting your important report:

If you are recording a report only you can switch on Airplane mode via the iPhone Settings application. In Airplane mode no phone calls or SMS messages will be sent to the iPhone. When you have finished recording, Airplane mode must be turned off to retransmit or FTP your recording. For further information about Airplane mode see http://images.apple.com/iphone/how-to/#settings.airplane-mode.
If you are reporting live or retransmitting, enable call forwarding (to either your voice mail box or another number) by tapping Settings > Phone > Call Forwarding and then slide the switch to On.
Turn off the RINGER on the left-hand side of the iPhone to avoid SMS tone interruptions. IMPORTANT NOTE: This will not prevent incoming SMS messages and will only stop alert tones. If Report-IT is being used and an SMS is received, a dialog box with "Close" and "Reply" buttons is displayed. ONLY press "Close" in response to an SMS. If you press "Reply" Report-IT will shut down and suspend your recording or transmission. For more information about call forwarding and switching off the ringer, see http://images.apple.com/iphone/how-to/#settings.call-forwarding and http://images.apple.com/iphone/how-to/#basics.ringsilent-switch
In the Calendar application, ensure that there are no event alarms enabled during the planned live/recording period.
Ensure that no Clock application alarms are enabled during the planned recording period.
Do not plug in or unplug a headset during recording. Likewise, do not dock or undock the device during recording.
Do not plug the iPhone into a power source during the recording. When an iPhone gets plugged into power, it beeps or vibrates, according to user settings.
If you can't enable call forwarding before your report and you receive an incoming call, decline the call ASAP using the Decline button. From the time that the incoming call alert is shown, to the time the decline button is pressed, recording will cease and silence will be transmitted.

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Article ID: 10001

Article Created: 02-18-2010 12:31 PM

Last Modified: 03-22-2010 17:26 PM

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