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Frequently Asked Questions
Search our FAQ to find resolutions to common issues.

How do I know how much live time I have and how do I get more?

When using Pre-Paid Live Time, Report-IT provides indicators on different screens to display how much Live Time is remaining and links for purchasing more Live Time.

The Report Live screen Statistics page displays a Live Time Left field. This indicates how much Live Time is remaining and will update automatically while Live Time is being consumed:

 

More Live Time can be purchased by either pressing the button on the previous Report Live screen (with the clock and $ symbols), or navigating to the Purchase Live Time screen from the Configuration Screen. Using the button on the previous screen is possible during a connection since it will allow you to buy more Live Time without interrupting your report (although not recommended since network interruptions can occur):


 

Use the previous Purchase Live Time screen to purchase more Pre-Paid Live Time. Multiple hours of Pre-Paid Live Time can be purchased using the Hours field on the screen. (Note: all prices are subject to change at any time). The Purchase Live Time screen will show a Report Live button in place of the Configuration button when invoked from the Report Live statistics screen. Press to return to your live report at any time.

When the Purchase button is pressed, Report-IT will contact the iTunes App Store to begin the purchase transaction. From this point, the dialogs shown (including any iTunes account usernames/passwords) are provided by the iTunes store and a confirmation dialog will be shown before the transaction is complete. It is important to read any dialogs that appear carefully.

Upon the successful completion of the purchase transaction, the purchased live time will be added to any existing live time.

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Article ID: 10014 Article Created: 03-19-2010 09:59 AMLast Modified: 06-14-2010 11:54 AM

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