Report-IT Enterprise for iPhone v3.5.2

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Customer Support

To access customer support elements like the user manual and website links, or to send a log file for troubleshooting, tap Configuration configuration_symbol > Support.

Troubleshooting: Send a Logs to Tieline

If there is an issue with Report-IT you can send a log file to Tieline's support staff. This assists in diagnosing any technical issue encountered.

1.Open the Report-IT Enterprise application and log in.

2.Tap the Configuration configuration_symbol symbol.

3.Tap Send Log to Tieline.

4.Enter a brief description of the problem in the text box.

iOS_Configuration-upload_log

5.Tap Upload to send the log file to Tieline.

information2

Important Note: The All Logs switch is OFF by default. Only turn this on if Tieline staff request long-running event history logs.